bosklikFrequently Asked Questions

No, we at bosklik do not permit one user to maintain multiple accounts. Each person may register and operate only one account on our platform. If we detect that you control multiple accounts — through matching email, phone number, identity document, or payment method — we will close all duplicate accounts and may forfeit balances in those accounts. This policy applies uniformly across our sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slots, and esports markets. If you have closed an account and wish to open a new one, contact our support team to confirm the previous account is permanently closed before registering again.

Know Your Customer (KYC) verification requires a government-issued identity document (KTP, passport, or driver's license) and proof of your current residential address. The identity document must be clear, readable, and unexpired; we use it to confirm your name, date of birth, and identity number. Address proof may be a recent utility bill, bank statement, or government letter dated within the last three months — the document must display your full name and residential address. We may request additional documents if initial verification is unclear. Once you submit documents, our verification team reviews them within one business day in most cases. You cannot withdraw funds until KYC verification is complete and approved. All documents are encrypted and handled according to our privacy policy

Deposits via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet carry no bosklik platform fee — you deposit the amount you choose, and that exact amount lands in your bosklik wallet. Bank transfers (mobile banking, local payment, online payment, e-wallet) are also fee-free from our side, though your bank may charge a small outgoing transfer fee. Withdrawals work the same way: bosklik does not charge a withdrawal fee. When you request a withdrawal, we deduct the amount from your account and send it to your chosen payment method (mobile banking, local payment, online payment, bank account, etc.) without additional platform charges. Some e-wallet providers may apply their own small processing fee if you later transfer the funds out of your e-wallet — that is between you and your payment provider, not bosklik. All withdrawal requests are processed subject to standard verification windows.

bosklik supports deposits across a wide range to accommodate different member preferences. Minimum deposits via e-wallet, mobile banking, local payment, online payment, and e-wallet are typically low (starting around our welcome offer), making micro-deposits accessible. mobile banking transfers and bank transfers (local payment, online payment, e-wallet, mobile banking) follow standard banking minimums, usually our welcome offer or higher depending on your bank. We do not impose a platform-wide maximum deposit per transaction, but individual payment providers (e-wallet companies and banks) maintain their own daily or monthly limits — check your payment provider's terms if you plan a large deposit. If you exceed a payment method's limit, try splitting your deposit across multiple transactions or use an alternative payment method. All deposits appear in your bosklik wallet immediately upon successful payment confirmation.

Live-dealer tables on bosklik feature real human dealers operating games from our multi-camera studios. You see the action in real-time via video stream and interact with a genuine dealer — popular games include blackjack, roulette, baccarat, and Dragon Tiger. Each hand or spin is settled by the dealer's action, not by random software. Slots, by contrast, are automated games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) where each spin result is determined by our gaming software's random algorithm. Live dealers offer a social experience and perceived control through real-time interaction; slots offer faster play and subject to verification. Both are part of bosklik's entertainment range. Settlement rules differ slightly — live-dealer games follow standard casino rules for each specific game, while slots follow published return-to-player (RTP) percentages. Choose based on your preference for pacing and engagement style.

Our weekly cashback offer returns a percentage of eligible losses (settled bets that did not win) back to your account as bonus credit. Eligibility is based on activity in sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, esports), live-dealer tables, and slots during a calendar week. We calculate cashback on net losses (total losses minus total wins) if that figure is positive — only losing weeks generate cashback. The percentage and minimum loss threshold are published on your account dashboard and updated weekly. Cashback credits appear as bonus funds in your wallet and are subject to playthrough requirements before withdrawal (details shown when you claim). Cashback is our way of sharing participation in the sportsbook and gaming ecosystem; it is not a guaranteed return or compensation for losses. Review the specific terms posted with each week's offer to understand eligibility and playthrough rules.

Your bosklik account settings include several control tools: change your password at any time from the security section; add or remove trusted devices and monitor login history across all your sessions; update your email address and phone number for account recovery; manage payment methods (add new local payment, online payment, e-wallet, mobile banking, bank accounts, or local payment details, or remove old ones); and review transaction history (deposits, withdrawals, game settlements) with full detail. We do not offer deposit-limit settings or account-suspension tools on our platform — if you need to restrict your account access, contact our support team and we can place a manual hold pending your request. All account changes are logged for security; if you notice unauthorized activity, contact support immediately and we will investigate and secure your account.

We at bosklik offer support through multiple channels accessible from your account dashboard. The primary channel is our support portal — log in, navigate to Support, and submit a ticket describing your issue. Our team responds within one business day for standard inquiries; urgent account issues (suspected fraud, unauthorized transactions, account lockout) receive faster attention. For immediate clarification on game rules, payment methods, or simple questions, check our FAQ first — most common topics are covered here. You can also email our support address (listed in your account settings) or use the contact form on the bosklik website. When contacting support, include your account identifier, a clear description of the issue, relevant transaction IDs or dates, and any supporting information (screenshots, payment confirmations). Providing detail helps us resolve your concern faster and more accurately. Response times vary based on inquiry volume and complexity.